TERMS AND CONDITIONS
Please read these terms of use carefully before using this website. Use of this web site constitutes acceptance of the Retreat terms of use detailed below. If you do not agree to these terms, please do not use this site.
This website is operated by Divine Delicacies Ltd (collectively, ‘us’, ‘we’ or ‘Retreat’)
By accessing or using the Retreat website or services (collectively called ‘Website’) you signify that you have read, understood and agree to be bound by these ‘Terms of Use’ and any other applicable law. These terms and conditions apply whether or not you are a member of Retreat.
These Terms of Use may change at any time without notice, effective upon its posting on the Website. You agree to review these Terms of Use regularly to make yourself aware of any changes. Your continued use of the Website shall be considered your acceptance of any revised Terms of Use. If you do not agree to these Terms of Use, please do not use the Retreat Website.
ACCURACY OF INFORMATION
No warranties, implied or expressed, are given regarding the accuracy of the information published on this website.
We are committed to the ongoing development and maintenance of this Website. As such, Retreat may make changes or improvements to the site and the products described on this Website, at any time, without prior notice.
Retreat makes every attempt to ensure that all the information on this Website is accurate and current. We do not warrant that the site is free from errors or that the opinions expressed on this Website are universally accepted.
Any inaccuracies should be brought to our attention so they can be corrected.
LIMITATION OF LIABILITY
Except if specifically stated on this Website, neither Retreat nor any of its directors, employees or other representative will be liable for damages arising out of or in connection with the use of this Website. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profits, loss or damage to property and claims of third parties.
LINKS
Retreat may provide links to websites owned by third parties and not connected to Retreat. All links are provided for your convenience and information. Access to websites that are owned by third parties is at your risk and Retreat has no responsibility or liability for such third party websites.
AVAILABILITY
Retreat will endeavour to ensure that this Website is fully operational at all times. However, we cannot guarantee that the website will be fault free. In particular, access to the website may be interrupted or restricted to allow for emergency or routine repairs or maintenance to be carried out or for the introduction of new facilities or services.
INTELLECTUAL PROPERTY RIGHTS
Copyright of all text, graphics, images, logos and designs used in this website is owned or licensed by Retreat. You may access and print material from this website provided it is used for your personal use and reference, and not for any commercial purpose. Any reproduction of information on this website must include an acknowledgement of Retreat intellectual property rights in the relevant context.
PRICING
All prices on this Website are in New Zealand Dollars (NZD) and the prices are quoted as GST inclusive.
PROMOTIONS AND DISCOUNTS
This Website from time to time carries out promotions and special offers which are redeemable at checkout when you purchase goods from this Website. Please not that any promotion, offers or discounts cannot be used in conjunction with each other. Only one promotion, offer or discount is redeemable with any one purchase transaction.
POLICY FOR ONLINE PURCHASE OF GOODS AND/OR SERVICES
You cannot purchase goods and/or services through this website unless you are capable of making legally binding contracts. In confirming your acceptance of the website terms and conditions, you also confirm that once your offer to purchase the goods and/or services is accepted by us, your order will constitute a binding contract between yourself and Retreat.
ORDERING PROCEDURE FOR GOODS AND/OR SERVICES
You may offer to purchase goods described on this website for the price specified on this website by completing the online order form. Your order must contain your name, email address, payment details and any other information requested.
Once your order has been processed you will receive an automated response confirming your details and the goods ordered. This email will be your Goods and Services Tax invoice.
The dispatch of the goods from Retreat will constitute our acceptance of your offer to purchase those particular goods.
We provide no warranty as to the availability of goods advertised through this website.
Any information on this website is up to date at the time it is posted on the website, but is subject to variation at any time without notice.
AVAILABILITY OF SERVICES OUTSIDE NEW ZEALAND
The Retreat website provides a service to customers residing in New Zealand and Australia. At this current time we are unable to provide a service outside these two countries. This many change in the future. If you reside outside New Zealand and Australia and would like to use this website to purchase products, please use this link to contact us.
METHOD OF PAYMENT OPTIONS
We accept Visa and Mastercard for all New Zealand orders. Our payment systems are secure and provide you with the current best industry standards of security protection of information and protection against fraud.
If paying by Visa or Mastercard you will be asked for your card number at the final stage of the secure checkout process.
The name that will appear on your statement will be Retreat.
CREDIT CARD SECURITY
Retreat endeavours to provide a safe and secure platform on which to conduct online financial transactions. Retreat uses the current industry standard Secure Sockets Layer (SSL) protocol. This protocol encrypts your information as it is transported over the internet
The encryption scrambles details such as credit card number, billing details and the like so that other computers are not able to decipher the information, which provides for your privacy and security.
To make sure that you are accessing a secure server, check for the unbroken key or lock symbol generally locate wither at the bottom left or bottom right or top right of your browser window. If this appears, SSL is active.
You can also check that SSL is active by review the URL. If SSL is active the first characters of the line will read ‘https’ rather than ‘http’.
DELIVERY OF GOODS
If your postal address is in New Zealand, we will use our best endeavours to have the ordered goods dispatched and delivered to you within 5 working days of your order being placed with us.
Retreat will not be liable for any delay in delivery of the ordered goods.
DAMAGED GOODS
The risk of loss or damage to the goods passes to you upon dispatch of the goods to your postal address.
If however, the goods are damaged or faulty when they are delivered to your postal address, please advise us, and return the damaged or faulty goods to Retreat within 5 days of those goods being delivered. Retreat will consider whether to replace the goods or provide a refund to you.
If the goods fail to arrive at your postal address within a reasonable time following your order being placed, please notify us. We may replace the goods free of charge.
Retreat will comply with its obligations pursuant to the Consumer Guarantees Act 1993.
RETURN OF GOODS
If you change your mind regarding the purchase of goods after you have placed your order with us, please contact us to advise that you no longer require the goods.
We will consider whether to substitute those goods ordered for other goods of the same or lesser value or to provide a refund to you. The decision shall be entirely ours, and we are not obliged to accept ‘change of mind’ returns.
If we decide to substitute the goods or provide a refund to you, we will notify you, and will require the goods to be returned to us in the same condition as when the goods were dispatched and within 5 days of those goods being delivered to your postal address.
Any postage and packaging charges on returned goods are non-refundable.
PROPRIETORSHIP
This web site is operated by Divine Delicacies Limited that trades as Retreat. Location and contact details are provided in the “contact us” section of the website.
